PRIVACY POLICY

At Padelo Australia we take your privacy seriously — because nobody likes their personal information being mishandled. We’re committed to safeguarding your data and making sure your Padel experience is smooth, enjoyable and secure.

What Personal Information We Collect

We might ask for personal details like your name, email, phone number — and sometimes payment information — when you:

Sign up for our hotlist or a membership
Book a court or coaching session
Subscribe to our newsletter
Contact us with questions or support requests
Interact with us on social media or via our website

We also collect technical data (for example, IP addresses and cookies) to help improve and personalise your experience on our site.

How We Collect Your Information

Your info comes to us in a few ways, such as:

When you fill out forms on our website (like when you join the hotlist or register for an event)
When you email or message us directly
Via cookies (to track your website visits and improve your experience)
When you book courts or memberships via our CRM and invoicing systems

Don’t worry - cookies won’t harm your computer. They just help us serve you better, like remembering your preferences!

How We Use Your Information

We’ll use your details to:

Process your bookings and memberships
Send you updates, special offers, and Padel news
Make sure you’re always in the loop about court availability and events
Improve our services and tailor your experience
Keep things running smoothly, like managing payments or resolving any issues you might have

Sharing Your Information

We won’t share your personal info without good reason. But sometimes, we need to pass it on to trusted third parties, such as:

Our customer relationship management and invoicing platforms (for booking courts and managing memberships)
Marketing and analytics services (to help us understand what you love about Padel Brisbane and improve our services)
Any other third parties that help us deliver the best Padel experience possible!

Rest assured, we’ll only work with reputable providers that are as committed to protecting your privacy as we are.

Security of Your Information

Your info is stored in our secure database, which is part of a customer relationship management and invoicing system that takes data security seriously. We do our best to ensure your information is protected, and we review our security measures regularly. However, we encourage you to also keep your personal devices secure and let us know if you suspect any unauthorised use of your information.

Your Rights

You’re in control! If you ever want to:

Access the information we have on file for you
Update your details
Request that we delete your data (although we may need to retain some for legal reasons)
Ask questions about how we handle your info

Feel free to reach out to us at harry@padelo.com.au.

Changes to This Policy

We may make tweaks to this Privacy Policy from time to time (because the internet is always changing, right?). If we do, we’ll make sure you know by updating it here. Keep an eye on this page for the latest updates.

Contact Us

Have any questions or concerns? We’re always happy to chat about privacy (or Padel!). Just send us an email at harry@padelo.com.au.